PRIVACY POLICY  

"We," "our," and "us'' are used on fabricgrace. We will do everything we can to protect your privacy and personal information. This Privacy Statement tells you how we gather, use, and keep your information safe when you use our ecommerce platform and services.  

You agree to the terms of this Privacy Statement when you use our website. Pay close attention to this document to learn how we handle your personal information.  

INFORMATION GATHERING  

At our e-commerce site, we value your privacy and aim to provide you with a seamless and personalized shopping experience. To enhance your interaction with our platform and tailor our services to your preferences, we may collect various types of information. The data we gather includes:  

• Name: We collect your name to personalize your shopping experience and address you properly during our interactions.  

• Contact Information:  This includes your email address, which is essential for order confirmations, shipping notifications, and customer support communication. We prioritize the security of your email information.  

• Location Information:  We may gather data related to your postcode or general location. This helps us optimize our services, such as displaying relevant shipping options and estimated delivery times based on your region.  

• Preferences and Interests: Understanding your preferences and interests enables us to recommend products and offers that align with your tastes. This information helps us enhance your shopping journey by showcasing items that are more likely to appeal to you.  

• Survey and Offer-Related Information:  From time to time, we might conduct surveys to improve our services or provide special offers tailored to your needs. Any information you provide in response to these surveys or offers will be collected and used solely for the stated purpose.  

• Purchase History:  We may store details about your past purchases, allowing us to assist you more effectively and offer personalized recommendations based on your buying patterns.  

• Website Interaction Data: We collect data on how you interact with our website, such as the pages you visit, the products you view, and the time you spend on each page. This information helps us enhance our website's usability and optimize your browsing experience.  

Rest assured, the information we collect is used solely to improve our services, personalize your shopping experience, and keep you informed about relevant products and promotions. We are committed to safeguarding your data and ensuring it is used responsibly and securely.  

INFORMATION USAGE  

We utilize the data you provide for various essential purposes to enhance your experience on our ecommerce platform:  

• We use your information to process payments, manage transactions, and ensure the smooth delivery of your orders, making your shopping experience hassle-free.  
• Our team relies on your data to provide excellent customer support, keeping you informed about your orders, and sending transactional emails that are crucial for your interaction with our services.  
• By analyzing your preferences, we tailor product recommendations and website content, aiming to make your shopping experience more personalized and enjoyable.  
• We collect and analyze data to understand customer trends, preferences, and website usage patterns. This helps us improve our services and provide you with an even better shopping environment.  
• With your consent, we offer promotional offers, newsletters, and targeted advertising, ensuring you stay updated with our latest products and deals that match your interests.  
• We use your data to resolve disputes and fulfill our legal obligations, ensuring transparency and fairness in all our interactions.  

COOKIES POLICY  

Cookies and other similar technologies are used on our website to make browsing more accessible and to gather certain types of information. You can save cookies as small files on your computer. It is possible to change how cookies work in your browser's settings.  

INFORMATION PROTECTION  

Your privacy is essential to us, and we do what we can to keep your personal information safe from people who shouldn't be able to see, change, share, or destroy it. While sending data over the Internet is generally safe, there is no proof that it is entirely safe, and we cannot promise that it is completely secure.  

INFORMATION RETENTION  

Any personal information you give us is kept safely in our database so that we can give you an account on (website name). As long as your account is current, your information will be kept on file. You have the right to ask us to stop handling your data at any time and get rid of all the information we have about you. But for legal reasons, we won't be able to delete anything. We'll just make it anonymous and keep it for as long as we need to. So, we'll get rid of any information that's left over.  

SHARING INFORMATION  

At fabricgrace, we prioritize your privacy and want to ensure you understand how your information is shared. Here's how and when we might share your data with third parties:  

Service Providers:  To enhance your experience, we collaborate with trusted service providers who assist us in various operations such as payment processing, shipping, and customer support. These partners have access to specific data necessary for them to perform their services effectively.  

Legal Obligations:  In certain situations, we may be obligated to disclose your data as required by law or in response to valid requests from government agencies. This disclosure is made to comply with legal requirements and safeguard our users and the community.  

Business Transfers:  In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will ensure that the acquiring entity abides by the same privacy policies and safeguards your information to the same standard.  

Consent:  Your information may be shared when you willingly participate in promotions, contests, or surveys. In such cases, we will request your explicit consent before sharing any data. Your participation is entirely voluntary, and you have the choice to opt out at any time.  

Marketing Partners:  With your consent, we might collaborate with marketing partners to offer you special deals, promotions, or products from carefully selected third parties. Rest assured, we only share your information with these partners after obtaining your explicit consent.  

THIRD PARTY LINKS  

On our website, we may include links to valuable websites outside of our own. We don't have any control over the other site you visit after clicking on one of these links; it's not part of ours. This privacy statement does not cover the information you give to other websites. Because of this, we cannot promise that it will be safe or private. The website mentioned above has a privacy statement that you should read.  

POLICY CHANGES  

To comply with applicable laws or to reflect changes in our practices, we may update our Privacy Policy periodically. A prominent notice will be posted on our website or we will contact you directly whenever there are significant changes.  

CONTACT US  

We will investigate and resolve any ongoing problems with our websites as soon as we become aware of them. Do not hesitate to contact us if you have any questions about our Privacy Policy or if you have any problems or complaints.   

smitheiatechnology@gmail.com